Easy Steps to Contact Lufthansa Customer Service in Germany
How to Call Lufthansa from Germany?
To contact Lufthansa directly via telephone, the primary customer service number in Germany is +49-69-86-799-799. This line is available for passenger inquiries and concerns. It is crucial to have your booking reference and passenger details handy to expedite the process. The customer service team is operational from 07:00 to 23:00, ensuring they cover a wide range of hours to assist passengers from different time zones.
In addition to the general customer service number, Lufthansa also offers specialized contact numbers for issues related to baggage, special assistance, and corporate inquiries. For instance, corporate customers can reach out on +49 69 697 6577 00, available Monday to Friday from 08:30 to 17:30.
Lufthansa Customer Service Contacts
| Service | Contact Number | Availability |
|---|---|---|
| General Customer Service | +49-69-86-799-799 | 07:00 - 23:00 |
| Corporate Customer Service | +49 69 697 6577 00 | Mon-Fri 08:30 - 17:30 |
Customer Support Channels
Lufthansa's commitment to customer satisfaction is evident through its multiple support channels. Apart from the traditional phone calls, passengers can contact Lufthansa via email at customer-service@lufthansa.com. This is particularly useful for non-urgent inquiries or when detailed documentation needs to be submitted.
Moreover, Lufthansa offers a web chat service, providing real-time assistance for passengers who prefer digital communication. This service is accessible through the Lufthansa website and is available during standard business hours.
Lufthansa Hotlines and Contacts
For more specific inquiries, Lufthansa has set up dedicated hotlines for various services. These include special assistance services, baggage claims, and more. It is advisable to check the official Lufthansa website for the most current and direct numbers based on your specific needs.
Handling Refunds and Complaints
Dealing with refunds and complaints may require a bit more persistence and detailed communication. If you have issues such as overcharges or need to cancel a nonrefundable ticket, it is important to understand that you might only receive a refund for taxes and fees. Detailed documentation and persistence in communication are key in these situations.
To initiate a complaint or a refund request, you can use the dedicated customer service email or phone number. Ensure you provide all necessary documentation and a clear explanation of your issue to expedite the process.
Lufthansa Refund and Complaint Process
The process for refunds and complaints is structured to ensure fairness and clarity. Here are the steps you should follow:
- Contact Lufthansa customer service via phone or email with your request and supporting documents.
- If the initial response is not satisfactory, escalate the issue by requesting to speak with a supervisor or manager.
- If the issue remains unresolved, you can submit a formal complaint through Lufthansa's website, which will be reviewed by their customer relations team.
Passenger Rights and Responsibilities
As a passenger, you have certain rights that are protected under EU law, especially during instances of flight delays, cancellations, and overbooking. Lufthansa is obligated to provide assistance and compensation in many of these cases.
It's important to be aware of these rights and to inquire directly with Lufthansa or consult their website for detailed information on how these rights apply in specific circumstances.
Understanding Passenger Rights with Lufthansa
Passenger rights include refunds, re-routing, and right to care in case of significant delays. Lufthansa's customer service can provide detailed explanations and procedures on how to claim these rights.
Corporate Customer Support
Corporate clients have access to tailored services to ensure their business travel needs are met efficiently. Lufthansa provides dedicated support for corporate accounts, offering streamlined booking processes and personalized travel management services.
Lufthansa Corporate Customer Contacts
Corporate customers can reach out via the specific corporate customer service line or through their dedicated account manager. This ensures that all inquiries are handled with the appropriate level of priority and expertise.
Additional Resources and Information
For further information, passengers can visit the Lufthansa website. It offers comprehensive details on all aspects of travel planning, customer service, and corporate services.
Helpful Links and Resources
Here are some useful links for easy access to more detailed information:
Lufthansa provides multiple avenues for customer support, ensuring that passengers can receive assistance in a manner that best suits their needs. Whether through phone, email, or web chat, Lufthansa is committed to providing quality service and resolving any issues that may arise during your travels.