Contact Renfe Customer Service | Get Quick Assistance by Phone
Contact Numbers for Renfe Customer Service
Renfe offers several dedicated phone lines to cater to different needs and services. Below is a detailed list of contact numbers based on your specific requirements:
- General Information and Bookings: 912 320 320 - Available 24/7 for all inquiries including schedules, fares, and services.
- Accessibility Assistance: +34 900 920 922 - Specifically for passengers requiring special assistance.
- Lost Property: 91 506 69 69 - Contact this number if you've lost items at Nuevos Ministerios station.
- Group Coordination: Various numbers are available depending on the region. For instance, in Valencia, you can dial 963 357 261, and in San Sebastián, the number is 943 649 637.
For regional services, Renfe Cercanías operates in several cities and has specific numbers:
- Seville: 954 485 672
- Madrid: 912 320 320
- Valencia: 963 357 400
- San Sebastián: 943 841 251
It's advisable to call during office hours for specific queries, although general information lines are available 24/7.
Assistance for Travelers with Reduced Mobility
Renfe is committed to providing accessible travel for all passengers. If you or someone you are booking for requires special assistance, it's important to arrange this service in advance:
- Call the dedicated Accessibility Assistance number at +34 900 920 922 at least 48 hours before your trip.
- Specify the type of assistance required, whether it's wheelchair access, guide dog accommodations, or any other specific needs.
- Confirm the details of your journey, including departure and arrival stations, to ensure assistance is available throughout your trip.
Assistance services are available at all major and most minor stations during staffed hours.
Filing Complaints and Automatic Compensation
If you encounter issues during your travel with Renfe, filing a complaint or requesting compensation might be necessary. Here’s how you can proceed:
- Check Eligibility: Before filing a complaint, verify if you are eligible for automatic compensation. This applies in cases of significant delays and depends on the type of service used.
- Contact Customer Service: Use the general information number 912 320 320 to file a complaint. Have your ticket number and details of the incident ready to expedite the process.
Renfe aims to resolve complaints efficiently, ensuring customer satisfaction and continuous improvement of services.
Contacting Renfe for Lost Property
If you've lost an item while traveling on a Renfe service, immediate action can help recover your property:
- Contact the Lost Property office relevant to where you believe you lost the item. For instance, for items lost at Nuevos Ministerios station, call 91 506 69 69.
- Provide a detailed description of the lost item, including color, brand, size, and any distinctive features.
- Provide your contact information and any relevant travel details like your train number and travel date.
Renfe maintains a log of found items and will contact you if there's a match.
Written Inquiries and Email Contact
For those who prefer to handle their inquiries in writing, Renfe provides the option to contact them via email. This is particularly useful for detailed queries or when documentation needs to be submitted:
- Email Renfe's customer service at the provided contact link on their official website.
- Include all relevant details in your email, such as your contact information, any booking references, and a clear description of your inquiry or issue.
Email responses may take longer than phone inquiries, so allow a few days for a reply.